Refund and Returns Policy

At Hui San Hong, customer satisfaction is a top priority. We understand that sometimes a product may not meet your expectations or arrive as intended. That’s why we offer a straightforward and fair return and refund process to ensure peace of mind with every purchase.

Return Eligibility

Products are eligible for return if they meet the following conditions:

• The return request is made within 14 days of receiving the order

• The item is unused, undamaged, and in its original packaging

• The product is not a clearance or final sale item

• All original labels, manuals, and accessories are included

To initiate a return, please contact us at [email protected] with your order number, reason for return, and photos (if applicable). Our support team will guide you through the process and provide instructions for shipping the item back to our return center.

Return Shipping

Unless the return is due to our error (e.g., wrong item shipped, defective product), customers are responsible for return shipping costs. We recommend using a trackable shipping method and retaining the receipt for your records.

Refund Process

Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to complete the transaction.

Exchange Policy

We do not offer direct exchanges. If you need a different item, we suggest returning the original product for a refund and placing a new order through our website.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately with clear photos and a description of the issue. We will work swiftly to offer a replacement or full refund based on the situation.

Non-Returnable Items

Certain items may be marked as non-returnable, including:

• Customized or special-order parts

• Opened electronic components

• Items marked as “final sale” or “non-refundable” at the time of purchase

Order Cancellations

Orders may be canceled before they are shipped. If you wish to cancel, please email [email protected] as soon as possible. Once the order is dispatched, it can no longer be canceled but can be returned after delivery following the return process.