Shipping Policy

At Hui San Hong, we understand that reliable delivery is an essential part of the customer experience. Whether you’re ordering a single item or restocking supplies for your workshop, we are committed to ensuring your products arrive securely, promptly, and in perfect condition.

Shipping Scope

We currently ship to customers across various regions, with a focus on serving domestic locations efficiently. Our logistics network is carefully selected to offer consistent service standards, using trusted couriers and transportation partners who handle each package with care.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. During promotional events or peak order periods, processing may take slightly longer, but we always strive to maintain timely fulfillment. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Estimated Times

We offer standard and express shipping options depending on your location and delivery preference. Typical shipping durations are as follows:

• Standard Domestic Shipping: 3–7 business days

• Express Shipping: 1–3 business days (where available)

Please note that delivery times may vary due to weather conditions, transportation delays, or regional holidays. We advise customers to check their email for shipping updates and tracking notifications.

Shipping Fees

Shipping fees are calculated based on the total weight of your order and the selected delivery method. These costs will be clearly displayed during the checkout process before payment confirmation.

Free shipping promotions may be offered during special campaigns and will be clearly communicated on the website homepage and product pages when available.

Packaging and Handling

All products are carefully packed using protective materials to ensure safe transit. Fragile items and electronic components receive additional padding to prevent breakage or damage during shipping.

Missing or Delayed Packages

If your package does not arrive within the estimated timeframe, or if tracking shows no progress for several days, please reach out to our support team at [email protected]. We will investigate promptly and work with the shipping provider to resolve the issue.

Returns Due to Delivery Failure

In cases where packages are returned to us due to incorrect addresses or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply for re-delivery.

We appreciate your trust in Hui San Hong and are committed to delivering a reliable and smooth shipping experience.